Return & Refund Policy

Last Updated: September 30, 2026

Thank you for shopping with DigiFile. We sell digital products only. No physical products are shipped or delivered.

1. Digital Products & Delivery

All products available on DigiFile are digital products. There is no physical shipping involved with any purchase.

After your payment has been successfully completed, your digital product will be delivered electronically, generally on the same day. Depending on the product, delivery may be provided through a download link, email, customer account, or another digital delivery method described on the product page.

2. No Physical Returns

Because DigiFile sells digital products only, physical returns and exchanges are not applicable.

If you experience any issue with your digital purchase, please contact us and we will do our best to resolve the issue promptly.

3. Our Refund Policy

At DigiFile, customer satisfaction is important to us. If you are not satisfied with your purchase, you may contact us and request a refund.

If you are not satisfied with your purchase, DigiFile will provide a full refund of the purchase amount.

Refund requests can be submitted by contacting our customer support team. We may ask for your order number and basic information about your purchase so that we can locate and verify the order.

4. How to Request a Refund

To request a refund, please contact us at:

Email: hesnabonagi@gmail.com

Please include the following information in your message:

• Your name
• The email address used to place the order
• Your order number
• The name of the purchased digital product
• The reason for your refund request, if applicable

5. Refund Processing

We will review your refund request and process an approved refund to the original payment method used for the purchase.

Once the refund has been issued by DigiFile, the time required for the funds to appear in your account may depend on your bank, card issuer, payment processor, or other payment provider.

6. Technical Problems

If you cannot access, download, or use your purchased digital product, please contact us at hesnabonagi@gmail.com.

We will make reasonable efforts to resolve technical problems and provide access to your purchased product. If the issue cannot be satisfactorily resolved, you may request a full refund.

7. Incorrect or Defective Digital Products

If you receive an incorrect, corrupted, defective, or materially different digital product from the product described on our website, please contact us as soon as possible.

We may provide a replacement or, if you are not satisfied with the resolution, a full refund.

8. Duplicate or Accidental Payments

If you are charged more than once for the same order because of a payment or technical error, please contact us. We will investigate the transaction and refund any verified duplicate payment.

9. Payment Disputes

If you have a problem with your order, we encourage you to contact us first so that we can work with you to resolve the issue.

Nothing in this policy limits any consumer rights or legal protections that cannot legally be excluded under applicable law.

10. Customer Support

If you have any questions regarding a purchase, digital delivery, or refund, please contact us directly.

DigiFile
Digital Products Store
Email: hesnabonagi@gmail.com

11. Changes to This Policy

DigiFile may update this Return & Refund Policy from time to time. Any updates will be published on this page and will include an updated "Last Updated" date.

By purchasing from DigiFile, you acknowledge that the products are digital products and that delivery is electronic rather than physical.